Keep streaming apps updated using the official store or the developer’s verified update route. An app update and a device software update are different tasks, so check both when troubleshooting. Before you begin, note the device model and app name, and make sure you know how to sign back in if the app asks.
Keep streaming apps updated with the correct source
Open the same trusted store from which you installed the app. Check the app name and developer before installing anything with a similar logo. Avoid an unexpected message that says you must download an unfamiliar file immediately to keep watching.
If your app was supplied outside a device’s usual store, ask its developer for the verified update instructions. Do not disable security protection just because an unknown page recommends it. Our streaming account security guide explains how to handle suspicious support and account messages.
Check Android app updates
For apps installed through Google Play, open the Play Store, select your profile and choose Manage apps & device. Look under available updates and select the app you want to update. Google also offers automatic-update choices, including Wi-Fi-only updates, under the store’s network preferences.
Check any new permission request before accepting it. Menu labels can vary, so use Google’s current Android app-update instructions if your screen differs. Those instructions apply to Google Play apps, not every app installed on every Android-based device.
Check device software separately
An updated streaming app does not necessarily mean the television, phone or streaming stick has current system software. Use the manufacturer’s own settings and help pages for the exact model. For Fire TV, refer to Amazon’s Fire TV software-update guidance.
Choose a time when the device is not needed for viewing. Keep it connected to a dependable power source and follow any on-screen instructions. Avoid unplugging it during an update. If a restart is requested after installation, allow that process to finish before testing the app.
Use a before-and-after checklist
- Before: record the app version if it is shown, the device model and the exact symptom.
- Source: confirm that the update comes from the official store or verified developer.
- Install: follow the instructions and review any requested permissions.
- After: reopen the app and check normal navigation and sign-in.
- Test: repeat the same action that previously failed and record the result.
This makes it easier to tell support what changed. For example, “The app updated today and opens normally, but playback still pauses” is more useful than “It is broken”. Do not include passwords or private account screens in your notes.
If an update is missing or fails
Write down the message shown by the store or device. Check the manufacturer’s help for your model rather than installing an unrelated version from a search result. If the app is no longer offered for your device, ask the developer which devices it currently supports before buying replacement hardware.
Do not uninstall the app as your first troubleshooting step unless you understand how to restore access and settings. For temporary problems, our restart checklist explains the difference between restarting and resetting. If playback still fails, use our buffering checks to collect more evidence.
To keep streaming apps updated across a household, nominate one person to review each shared device and note when checks were completed. For Live Media UK setup questions, contact us with your device, app version and error description.